Terms and Conditions

Effective Date: 6th June 2025

Company Name: Vividstorm B.V.

Website: www.vividstorm.eu 

Contact Email: customerservices@vividstorm.eu

Welcome to Vividstorm.eu. These Terms and Conditions govern your use of our website www.vividstorm.eu and the purchase of products through our platform. By accessing or using our site, you agree to be bound by these Terms and Conditions.

1.1. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.

1.2. If you do not agree to these Terms, you may not access the website or use any services.

2.1. You must be at least 18 years old or have the permission of a legal guardian to use this website.

2.2. By placing an order, you confirm that all information provided is accurate and complete.

3.1. We strive to display product descriptions, specifications, and images as accurately as possible. However, we do not warrant that product information is error-free, complete, or current.

3.2. All products are subject to availability, and we reserve the right to limit quantities or discontinue any product at any time.

4.1. All prices are listed in Euro and are inclusive of applicable taxes (based on your location).

4.2. We reserve the right to change pricing at any time without notice.

4.3. Accepted payment methods include credit/debit cards, and other methods listed at checkout.

4.4. All transactions are encrypted and secure.

5.1. Shipping times and costs vary based on location and delivery option selected at checkout.

5.2. We are not liable for delays caused by third-party shipping providers.

5.3. Risk of loss passes to you upon delivery of the product to the address you provide.

6.1. Returns are accepted within 14 days of delivery, provided the item is unused, in original packaging, and accompanied by proof of purchase.

6.2. To request a return, contact us at customerservices@vividstorm.eu.

6.3. Refunds will be processed to the original method of payment within 5 business days after receiving the returned item.

6.4. Shipping fees are non-refundable unless the return is due to our error.

7.1. Products may include a manufacturer's warranty, details of which are provided with the product or on the product page.

7.2. We are not responsible for manufacturer warranty service or claims unless explicitly stated.

8.1. You are responsible for maintaining the confidentiality of your account credentials.

8.2. You agree to notify us immediately of any unauthorized use of your account.

9.1. To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or purchase of any products.

10.1. All content on the website, including logos, images, product descriptions, and designs, is the property of vividstorm.eu or its licensors and is protected by copyright and trademark laws.

11.1. Your submission of personal information through the store is governed by our Privacy Policy.

12.1. These Terms shall be governed by and construed in accordance with the laws of The Netherlands.

13.1. We reserve the right to update, change, or replace any part of these Terms at our sole discretion. It is your responsibility to check this page periodically for changes.

Questions about the Terms and Conditions should be sent to us at customerservices@vividstorm.eu