Privacy Policy

Effective Date: 6th June 2025

Company Name: Vividstorm B.V.

Website: www.vividstorm.eu 

Contact Email: customerservices@vividstorm.eu

At Vividstorm B.V., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase from us.

We may collect the following types of personal information:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment details (processed securely through third-party gateways)
• Product preferences or reviews

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Browsing activity (pages viewed, clicks, etc.)
• Referring website

We use cookies and similar technologies to enhance your experience, analyse site usage, and assist in our marketing efforts. You can control cookie preferences in your browser settings.

We use the information we collect to:

• Process and fulfil orders
• Send order confirmations and updates
• Respond to customer service requests
• Improve our website and product offerings
• Send marketing emails (you can opt out at any time)
• Comply with legal obligations
  

We do not sell your personal information. However, we may share your data with trusted third parties to help us operate our business, including:

• Payment processors (e.g., Stripe)
• Shipping partners (e.g., FedEx, DHL)
• Marketing service providers (e.g., email platforms)
• IT and web hosting providers

These third parties are contractually obligated to protect your information.

Depending on your location, you may have the right to:

• Access or request a copy of your personal data
• Request corrections or deletion of your data
• Object to or restrict our use of your data
• Withdraw consent (where applicable)
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at customerservices@vividstorm.eu.

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal or accounting requirements.

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Our website is not intended for children under the age of 13 (or 16 under GDPR). We do not knowingly collect personal information from children.

If you are accessing our website from outside The Netherlands, please be aware that your data may be transferred to, stored, and processed in The Netherlands, where our servers and operations are located.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date."

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: customerservices@vividstorm.eu 

Phone: +31 208 085 545 

Address: Keizersgracht 241, 1016EA Amsterdam, The Netherlands