Shipping Policy

Effective Date: 5th June 2024

Company Name: Vividstorm B.V.

1. Shipping Locations

We currently ship to:

If you’re located outside our standard shipping regions, please contact us to check if we can fulfil your order.

All orders are processed within 1–2 business days after payment is confirmed.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if a significant delay occurs.

Screens and Projectors are shipped by DHL normally within 2-14 days of order.

Cabinets are shipped by container over sea and then onwards by truck direct from China within 8-12 weeks of receipt of order.

Once your order ships, you’ll receive a confirmation email with a tracking number and carrier information.
Tracking updates may take 24–48 hours to appear.

International orders may be subject to import duties and taxes, which are imposed once the shipment reaches your country.
An International order within the European Union would be for example Switzerland, Norway and the United Kingdom.
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs.

If your order is lost or arrives damaged, please contact us within 48 hours of delivery.
Provide your order number and photos (if applicable). We’ll work with the carrier to resolve the issue promptly.

Please ensure that your shipping address is accurate. We are not responsible for orders shipped to incorrectly provided addresses.
If you need to update your shipping address, contact us immediately after placing your order.

If an item is on pre-order or backorder, the estimated ship date will be listed on the product page.
Orders containing both in-stock and pre-order items may be split into multiple shipments (at no extra cost).

For questions about shipping, tracking, or delivery times, please reach out to our support team:

📞 Phone (if applicable): +31 208 085 545