Refund and Returns Policy

Effective Date: 6th June 2025

Company Name: Vividstorm B.V.

Website: www.vividstorm.eu 

Contact Email: customerservices@vividstorm.eu

We want you to be completely satisfied with your purchase. If you're not, you may request a return under the following conditions:

• The return request is made within 14 days of the delivery date.
• The product is unused, in original condition, and returned in its original packaging with all included accessories (e.g., manuals, cables, warranty cards).
• A proof of purchase (order number or receipt) is provided.
  

The following items cannot be returned, unless defective or damaged on arrival:

• Opened software or downloadable products.
• Items damaged due to misuse, accidents, or unauthorized repairs.
• Gift cards or promotional items.
• Consumables such as batteries, unless faulty.
  

To initiate a return:

1. Email us at customerservices@vividstorm.eu with your order number, reason for return, and any relevant photos (for damaged or defective items).
2. Our support team will review your request and provide a Return Authorization Number (RAN) and return instructions if approved.
3. Ship the item to the address provided. You are responsible for return shipping unless the item was incorrect or defective.
   

• Once we receive and inspect your returned item, we’ll notify you of the refund approval status.
• If approved, your refund will be processed within 5–10 business days to your original payment method.
• Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong item sent, or product arrived damaged).
  

If you received a defective or incorrect item, we will offer an exchange or replacement at no additional cost. Please contact us within 7 days of delivery.

If your product arrives damaged or not working properly:

• Contact us immediately (within 48 hours of delivery).
• Include clear photos or a video showing the issue.
• We will offer a replacement, repair, or full refund based on the situation.
  

If you haven’t received your refund after the stated processing time:

1. Check your bank or credit card account.
2. Contact your payment provider — it may take some time before your refund is officially posted.
3. If the issue persists, email us at customerservices@vividstorm.eu
   

For any questions regarding returns or refunds, contact our support team:

📧 Email: customerservices@vividstorm.eu

📍 Address: Vividstorm B.V. C/O L&A Freight, Rijnlanderweg 766K, 2132 NM Hoofddorp, The Netherlands

📞 Phone: +31 020 6556060